Shipping & Cancellation Policy
SHIPPING POLICY
We do not allow for cancellation on orders placed. We request you to shop with indulgence and patience so that the item you purchase is something you absolutely love.
RETURN & EXCHANGE POLICY
Your purchase is eligible for return or exchange only if it meets the following conditions:
- Order number
- Delivery address
- Specify the reason for return or exchange and in case of a defective or incorrect product, please send us an image and video of the item as soon as the packaging has been opened.
We unfortunately will not be able to entertain emails or images sent over after 2 days of delivery.
We'd request you to ensure that the product is sent back to us in its original condition and packaging with its original documents including tags, order invoice etc.
If there is a genuine defect in the product, we're happy to exchange your product for a replacement, a same product or a different product of the same value or refund your order amount within 15 working days after we receive the product at our warehouse, following an inspection & quality check. shipping charges will not be refunded.
All returns/exchange courier charges to our warehouse are borne by the customer. On delivering your replacement, we will cover shipping charges.
EXCHANGE OF SIZE
Please refer to the size chart before you make a purchase. If you would like a different size in the same style of clothing that you have purchased, you will need to go through the following steps:
- Dispatched within 2-3 business days.
- Once your order is ready and dispatched it is usually delivered within 4 days. Deliveries may be impacted due to weather conditions.
- Shipping charges are non-refundable.
We do not allow for cancellation on orders placed. We request you to shop with indulgence and patience so that the item you purchase is something you absolutely love.
RETURN & EXCHANGE POLICY
Your purchase is eligible for return or exchange only if it meets the following conditions:
- An incorrect product has been delivered to you i.e. the product does not match the item in the order confirmation email.
- If the product you receive has a genuine manufacturing defect.
- Not liking the color
- Not liking the Design/Material
- Or simply change of mind
- Items bought on sale/discount cannot be exchanged or returned
- Order number
- Delivery address
- Specify the reason for return or exchange and in case of a defective or incorrect product, please send us an image and video of the item as soon as the packaging has been opened.
We unfortunately will not be able to entertain emails or images sent over after 2 days of delivery.
We'd request you to ensure that the product is sent back to us in its original condition and packaging with its original documents including tags, order invoice etc.
If there is a genuine defect in the product, we're happy to exchange your product for a replacement, a same product or a different product of the same value or refund your order amount within 15 working days after we receive the product at our warehouse, following an inspection & quality check. shipping charges will not be refunded.
All returns/exchange courier charges to our warehouse are borne by the customer. On delivering your replacement, we will cover shipping charges.
EXCHANGE OF SIZE
Please refer to the size chart before you make a purchase. If you would like a different size in the same style of clothing that you have purchased, you will need to go through the following steps:
- The exchange will be considered only if the request is made within 24 hours of receiving the order.
- Courier charges to our warehouse are borne by the customer. On delivering your replacement, we will cover shipping charges.
- Only one exchange per order is permitted.
You can reach out to us at customer.idream@gmail.com or call us at 8700610253 and we will be happy to help.